Legal
By making an enquiry or booking with Ed-Et Tours (hereinafter "the Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not proceed with your booking.
"Guest" refers to the individual traveller(s) participating in the tour. "Booking Party" refers to the person or entity (including third-party agents) who makes the booking on the Guest's behalf. These Terms and Conditions are binding on both the Guest and the Booking Party; where obligations relate specifically to travel, health, or conduct during the tour, they apply to the Guest.
"Reservation" refers to the temporary hold on tour dates and services secured upon payment of the required deposit. "Booking" refers to the confirmed trip once full balance payment has been received.
These terms apply to all tours offered through our website, email communications, or other official channels unless explicitly stated otherwise in a written contract.
| Step | Description |
|---|---|
| Enquiry | Submitting an enquiry does not constitute a confirmed booking. |
| Proposal | You will receive a customised itinerary proposal with pricing within 48–72 hours. |
| Reservation | Your reservation is secured upon receipt of a signed Proposal/Contract and required deposit. |
| Booking Confirmed | Once full balance payment is received, your Booking is confirmed and you will receive a formal Booking Confirmation with a unique Reference Number. |
All bookings are subject to availability at the time of confirmation. The Company reserves the right to suggest alternative dates, accommodations, or activities if requested options are unavailable.
Deposit Requirements
A non-refundable deposit of USD 200 per person is required to secure your Reservation. Private Group tours are governed under a separate deposit policy — please refer to your group proposal for details.
Deposits must be paid within 7 days of receiving your proposal to secure your Reservation. Failure to complete payment may result in cancellation and forfeiture of deposit.
Balance Payment
Accepted Payment Methods
We understand travel plans can change. Our cancellation policy balances flexibility with operational commitments.
| Notice Period Before Departure | Refund Eligibility |
|---|---|
| 61+ days | Full refund minus non-refundable deposit |
| 46–60 days | 75% of total package cost refundable |
| 45 days and below | No refund |
Special Circumstances
| Situation | Policy |
|---|---|
| Medical Emergency | If a medical emergency prevents travel, the Guest must provide Ed-Et Tours with a medical certificate from a licensed doctor confirming they are unfit to travel. Refund or credit amount is assessed individually based on costs already committed to the booking at the time of cancellation. |
| Visa Rejection | Sri Lanka's entry visa is straightforward to obtain. We strongly recommend securing your visa (ETA) online before departure from your home country. An on-arrival visa is available at Colombo's Bandaranaike International Airport (CMB) for eligible guests, but delays can occur during high-traffic periods or system outages — Ed-Et Tours is not responsible for tour disruption resulting from on-arrival visa delays. In the rare event of visa rejection, standard cancellation policy applies. |
We offer one-time rescheduling privileges, granted at our discretion:
| Timeline Prior to Departure | Rescheduling Fee | Notes |
|---|---|---|
| 61+ days | No fee | Subject to availability; rate differences apply. |
| 46–60 days | 10% of total package cost | One-time option only. |
| 45 days and below | Treated as cancellation per Section 4 | Rescheduling at discretion only. |
Travel Documentation
You are solely responsible for ensuring you possess:
Ed-Et Tours cannot be held liable for denied entry, deportation, or additional costs arising from documentation failures.
Health & Safety
Conduct
Guests are expected to respect local laws, customs, religious sites, and cultural norms. Misconduct resulting in service disruption or termination is the guest's financial responsibility.
| Generally Included | Generally Excluded |
|---|---|
| Accommodation (as specified in itinerary) | International Flights & Visas |
| Meals as specified in the itinerary | Personal travel insurance |
| Airport/hotel transfers (private vehicle) | Personal expenses (laundry, phone calls, tips) |
| Private driver / guide throughout the tour | Entrance fees not listed in itinerary |
| Listed Tour Activities & Experiences | Optional excursions |
Please refer to your individual itinerary confirmation for exact inclusions.
Ed-Et Tours takes reasonable care in selecting accommodation, transport providers, guides, and activity partners. However:
In the unlikely event of negligence proven against Ed-Et Tours directly, maximum compensation shall not exceed the total package value paid.
Force Majeure refers to events beyond our reasonable control, including:
In such cases, we will notify you as soon as practicable and offer options including rescheduling, future travel credit, or a refund for unused portions subject to amounts recoverable from our third-party suppliers.
By booking with us, you grant Ed-Et Tours permission to use photographs or videos taken during your tour for promotional purposes. You may opt out by notifying us in writing before or during your trip. We never share identifiable images without additional consent.
You are responsible for any damage caused to vehicles, hotel rooms, or facilities during your tour. Repair or replacement costs will be charged accordingly.
We reserve the right to amend these terms from time to time. The latest version will always be available on our website. Continued booking constitutes acceptance of updated terms.
Ed-Et Tours (Pvt) Ltd
8A, Kirimandala Mawatha, Nawala, Sri Jayawardenapura 10100, Sri Lanka
Email: hello@edettours.com
Phone: +94 11 241 9779
WhatsApp: +94 70 585 8128
Business Registration: PV91404 · SLTDA License: SLTDA-SQA-TA-01690