Booking Terms & Conditions

1 Acceptance of Terms

By making an enquiry or booking with Ed-Et Tours (hereinafter "the Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not proceed with your booking.

These terms apply to all tours offered through our website, email communications, or other official channels unless explicitly stated otherwise in a written contract.

2 Booking Process & Confirmation

Step	Description
Enquiry	Submitting an enquiry does not constitute a confirmed booking.
Proposal	You will receive a customised itinerary proposal with pricing within 48–72 hours.
Confirmation	Your trip is only confirmed upon receipt of a signed Proposal/Contract and required deposit.
Reference	You will receive a formal Booking Confirmation with a unique Reference Number.

All bookings are subject to availability at the time of confirmation. The Company reserves the right to suggest alternative dates, accommodations, or activities if requested options are unavailable.

3 Payment Terms

Deposit Requirements

Booking Type	Deposit Required
Standard Packages (1–8 guests)	USD $200 per person (non-refundable)
Groups (9+ guests)	USD $200 per group + planning fee if applicable
Bespoke/Custom Itineraries	USD $500 per booking (non-refundable)

Deposits must be paid within 7 days of receiving your proposal to secure reservations. Failure to complete payment may result in cancellation and forfeiture of deposit.

Balance Payment

Full balance is due no later than 60 days prior to your arrival date in Sri Lanka.
For bookings made within 60 days of departure, 100% payment is required immediately upon confirmation.

Accepted Payment Methods

Bank Transfer (USD, EUR, GBP)
Credit/Debit Card (Visa, Mastercard) — 4% processing fee applies
Online Payment Link (via secure gateway)

All international bank charges outside Sri Lanka are the responsibility of the payer. Payments must be made in USD unless otherwise agreed in writing.

4 Cancellation Policy

We understand travel plans can change. Our cancellation policy balances flexibility with operational commitments.

Notice Period Before Departure	Refund Eligibility
61+ days	Full refund minus non-refundable deposit
46–60 days	75% of total package cost refundable
31–45 days	50% of total package cost refundable
Under 30 days	No refund

Special Circumstances

Situation	Policy
Travel Insurance Claim	We will provide supporting documentation to assist your insurance claim.
Medical Emergency	Valid medical certificate required; case-by-case consideration for partial refund or credit.
Visa Rejection	No refund. It is the guest's responsibility to obtain necessary visas before booking.
Family Bereavement	Discretionary credit for future travel may be offered (valid 12 months).

5 Rescheduling & Changes

We offer one-time rescheduling privileges for genuine reasons:

Timeline Prior to Departure	Rescheduling Fee	Notes
61+ days	No fee	Subject to availability; rate differences apply.
46–60 days	10% of total package cost	One-time option only.
Under 45 days	Treated as cancellation per Section 4	Rescheduling at discretion only.

Important All rescheduling requests must be submitted in writing via email. An administrative fee of USD $200 applies to all changes.

6 Guest Responsibilities

Travel Documentation

You are solely responsible for ensuring you possess:

Valid passport (minimum 6 months validity beyond travel dates)
Correct visa/Electronic Travel Authorization (ETA) for Sri Lanka
Any required vaccinations or health certificates
Travel tickets and onward/return flight confirmations

Ed-Et Tours cannot be held liable for denied entry, deportation, or additional costs arising from documentation failures.

Health & Safety

You must inform us of any medical conditions or mobility needs during booking.
Comprehensive travel insurance is mandatory for all guests.
Certain activities (e.g., safaris, trekking, water sports) carry inherent risks; participation is at your own discretion.

Conduct

Guests are expected to respect local laws, customs, religious sites, and cultural norms. Misconduct resulting in service disruption or termination is the guest's financial responsibility.

7 What's Included & Excluded

Generally Included	Generally Excluded
Accommodation (as specified in itinerary)	International flights
Airport/hotel transfers (private vehicle)	Travel insurance
Private driver/guide services	Personal expenses (laundry, phone calls, tips)
Meals specified in itinerary	Entrance fees not listed in itinerary
Bottled water during transfers	Visas and travel documentation
Pre-booked activities listed	Optional excursions

Please refer to your individual itinerary confirmation for exact inclusions.

8 Limitation of Liability

Ed-Et Tours takes reasonable care in selecting accommodation, transport providers, guides, and activity partners. However:

We act as arranging agent for third-party services.
We are not liable for delays, cancellations, accidents, injuries, or loss caused by third-party suppliers.
Our liability is limited to the amount paid for the affected portion of the tour.
We are not liable for indirect or consequential damages including lost profits, loss of enjoyment, or additional expenses incurred during the tour.

In the unlikely event of negligence proven against Ed-Et Tours directly, maximum compensation shall not exceed the total package value paid.

9 Force Majeure

Force Majeure refers to events beyond our reasonable control, including:

Natural disasters (earthquakes, floods, tsunamis, hurricanes)
Political instability, civil unrest, war, terrorism
Pandemics, epidemics, government travel restrictions
Aviation shutdowns or major infrastructure failures

In such cases, we will notify you as soon as practicable and offer options including rescheduling, future travel credit, or a refund for unused portions subject to amounts recoverable from our third-party suppliers.

Please Note Personal circumstances — illness, visa issues, work conflicts — do not qualify as Force Majeure.

10 Claims & Disputes

Any concerns during your tour should be reported to your guide or driver immediately so we can attempt resolution.
Formal complaints must be submitted in writing within 7 days of tour completion.
Disputes shall first be resolved amicably between parties.
If unresolved, disputes fall under Sri Lankan law and the jurisdiction of Colombo courts.

11 Photography & Marketing

By booking with us, you grant Ed-Et Tours permission to use photographs or videos taken during your tour for promotional purposes. You may opt out by notifying us in writing before or during your trip. We never share identifiable images without additional consent.

12 Property Damage

You are responsible for any damage caused to vehicles, hotel rooms, or facilities during your tour. Repair or replacement costs will be charged accordingly.

13 Amendments

We reserve the right to amend these terms from time to time. The latest version will always be available on our website. Continued booking constitutes acceptance of updated terms.

14 Contact Information

Ed-Et Tours (Pvt) Ltd
8A, Kirimandala Mawatha, Nawala, Sri Jayawardenapura 10100, Sri Lanka
Email: edettours@pm.me
Phone: +94 11 241 9779
WhatsApp: +94 70 585 8128

Business Registration: PV91404 · SLTDA License: SLTDA-SQA-TA-01690

Important Note These terms apply to direct bookings with Ed-Et Tours. If you are booking through another travel agency, please refer to their terms and confirm that Ed-Et Tours has been appointed as the ground handler for your Sri Lanka leg.

Booking Terms &Conditions